Returns & Personalized Order Policy

Last updated: October 2, 2026

You may request cancellation and a refund before production begins. Once personalization has started, we do not accept change-of-mind returns or cancellations. This does not limit support for damaged items, seller errors, or your applicable legal rights.

Damaged items or seller errors

If an item arrives damaged, is the wrong item, or has a personalization error made by us, contact us through the contact page with your order reference and details of the problem. For damage or an error made by us, we can arrange a replacement or refund.

Order changes

Contact us as soon as possible if you need to change an order. Once personalization has entered production, changes may no longer be possible.

Address changes must be submitted through your private order page before shipment and require approval. For cancellations, cover-title changes, or refund requests, use our contact page. Submitting a request does not automatically cancel the order. Refunds are processed through PayPal; your order page shows completed refunds after confirmation.